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  • Customer Service Management

    Venue : Munich
    Start Date : 03/12/2018
    End Date : 07/12/2018


    • Develop a wholistic customer care approach by taking into consideration 7 different aspects of the definition of customer service
    • Create objectives and programs to maximize internal customer satisfaction
    • Evaluate the design, implementation and analysis of customer satisfaction surveys
    • Use customer complaints as springboard for service improvement
    • Write Service Level Agreements (SLAs) to ensure clarity and conformance
    • Assess the service aspect of the organization or department through well chosen Key Performance Indicators (KPIs)

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