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  • Effective Negotiation Skills in PR & Customer Service

    Venue : Dubai
    Start Date : 27/01/2019
    End Date : 31/01/2019


    PROGRAM OBJECTIVES:

    • The importance of planning in successful negotiations in PR & customer services
    • know your preferred negotiation style, and its strengths and weaknesses
    • Standards of ethics
    • The importance of determining, rating, and valuing the issues in a negotiation
    • Evaluating strengths and weaknesses
    • Important issues in various contract clauses
    • Important elements of final preparation
    • Common negotiation tactics & counter measures
    • Gain experience & confidence through the actual negotiation of sample case

     

    WHO SHOULD ATTEND?

    • Customer Services, Contracts, Purchasing, Contract administration
    • All Professionals in the organisation who want to use Effective Negotiation Skills in PR Customer Services

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