Find A programme

Who we are?

Global Franchise Training Group (GFTG) is the world’s largest professional training organizations group, membership-based association that provides a full range of management development, quality information, education and training to financial service professionals, insurance sectors and other organizations.

Mission & Vision

It is the mission of the Global Franchise Training Group to facilitate the growth and advancement of our core client-partners through our strategic global partners by supplying the optimum business solutions, at the right time and in the right format so that their goals can be surpassed and unique marketplace challenges overcome. We pride ourselves on our abilities to respond quickly to market needs and work in conjunction with each of our partners to provide you, our stakeholder, with quality learning experiences that are leading edge, dynamic, and fully customizable. GFTG provides managers and their organizations by worldwide knowledge skills and tools they need to improve business performance adapt to a changing workplace and prosper in complex and competitive business world.

Our Mission and Vision are fueled by a set of core values, to which all GFTG associates are dedicated:

  • Help our clients-partners develop innovation, best practices, and operational excellence within their organizations, and ultimately, through sharing these goals and methods, to raise professional status and practices on an international basis.
  • Lead to be the innovators in our industry serve as a forum for the exchange of the latest information, ideas and insights on management practices and business trends uphold the highest ideals in the management and development of people. Know our customers and strive to exceed their expectations. Keep customer satisfaction as the One true measure of success


Together, our five values encapsulate how we work to benefit our diverse range of professionals, and the wider business community

Customer focused

We listen, understand and empathies with our customers, both internal and external, to provide the best possible solutions.

We each know who our customers are and always work to anticipate their needs, ensuring that we are well informed with the aim of exceeding their expectations.

We work together to deliver a quality service, communicating clearly and consistently to ensre customer satisfaction.


We are each responsible for understanding why and how we do things and communicate our progress in order to keep the customer informed.

We outline and communicate responsibilities for everyone and establish clear guidelines, timeframes and standards to ensure we deliver against objectives. We are realistic about what we can achieve and consider the impact of our actions on others throughout the organization and the field profession.

We have confidence in the ability in ourselves and others, supporting each other in our decision making and taking ownership for our actions. We learn from experience.


We share accurate and timely information honestly and responsibly, using the most appropriate channel for communication.

We share resources and exchange ideas to achieve goals and ensure that each person has the right information to fulfill their role.

We welcome and provide constructive, direct and timely feedback. We trust each other to maintain confidences where appropriate.


We constantly challenge the way we work, embrace change and look for better ways to do our jobs. We consult widely and build on our existing knowledge.

We make space for creativity and imagination, and encourage a focused forward-thinking and idea sharing culture.

We value initiatives both large and small and explore the development of new ideas.


We inspire confidence in others by thinking about the impression we make. We have the right skills and knowledge, and ensure we are appropriately prepared at all times.

We define and work to high standards.

We treat people with courtesy and respect. We listen to those around us, responding in an honest, consistent and rational manner.

We always fulfill our promises

Live chat by BoldChat