What are the Goals?
At the end of this course, you will learn to:
- Understand your role in the organisation
- Improve your problem solving skills
- Effectively delegate and control team members
- Gain greater interpersonal skills and self-awareness
- Increase team motivation and individual performance
Who is this Training Course for?
This course is suitable to a wide range of professionals in the oil and gas and related industries, but will greatly benefit:
- Supervisors
- Team Leaders
- Newly promoted junior managers
- Anyone required to lead teams/groups
- Personnel who are ready for their first line management position
Day One: The Role of the Supervisor
Key behaviours:
- Knowledge of the supervisory role
- Difference and application between leadership and management
- Develop key skills of problem solving
- Time management awareness
- Delegating effectively and efficiently
Topics:
- Supervisors as a master key for organizational success and development
- Managing or Leading?
- Power bases
- Assessing risks and analyzing problems
- Problem solving and decision making process
- Mastering the art of delegation
Day Two: Team building and Interpersonal Skills
Key Behaviours:
- Team awareness and self-awareness
- Focusing teams
- Improved communication skills
- Enhanced interpersonal skills
- Manage conflict
Topics:
- Team dynamics - assessment
- Team structures
- Overcoming communication barriers
- The power of questions
- Active listening skills
- Developing your influence to effect the outcome of others
- Conflict management: managing conflict assertively
Day Three: Performance Management - Developing your Team and Others
Key Behaviours:
- Apply learning and development strategies
- Increase motivation of the team and others
- Application of coaching tools
- Increase performance through feedback
- Reflection and self-awareness
Topics:
- How and why people learn
- Job enrichment and motivation
- Positive development: training and development planning
- Coaching and mentoring for personal and team growth
- Giving powerful feedback to increase optimum performance
- Next steps