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Learning & Development Issues & Solutions: Understanding Best Practices in Training Evaluation, ROI & Organisational Learning

Dates Venues Register
07/09/2025 - 11/09/2025 AMSTERDAM

Introduction

Learning & Development Issues & Solutions: Understanding Best Practices in Training Evaluation, ROI & Organisational Learning

 

Objectives

At the end of this training course, participants will understand how to:

  • Demonstrate an understanding of ROI in relation to L&D
  • Explain the concept of ROI in relation to training
  • Use the skills of evaluation for L&D activities
  • Apply appropriate skills for presenting evaluation results
  • Develop evaluation suitable for a particular audience or workgroup

WHO SHOULD ATTEND?

This training course is suitable for anyone who wishes to develop their skills in Training Management & Organisational Learning. In particular, this training course would suit:

  • Anyone involved in learning & development, training, or talent management
  • Professionals who need to evaluate L&D activities
  • Human Resource (HR) personnel
  • Anyone concerned with organisational learning
 
 Course Outline

DAY 1

Organisational Learning

  • The concept of learning and how it should fit with strategy
  • The essential training cycle
  • Why training evaluation matters?
  • Introduction to performance measurement
  • Return on Investment (ROI) methodologies

DAY 2

Evaluation Stages 1 & 2: Reaction and Learning

  • The Kirkpatrick Model
  • Assessing formal and informal training methods against four levels of criteria: reaction, learning, behaviour, and results
  • Stages 1 & 2: Methods and warnings
  • Potential pitfalls of Kirkpatrick's Model
  • Developing an assessment methodology

DAY 3

Evaluation Stages 3 & 4: Behaviour and Results

  • The Jack Philips ROI Model: Expanding on Kirkpatrick
  • Stages 3 & 4: Behaviour and results
  • Calculating cost-benefit analysis
  • Calculating a Return on Investment (ROI)
  • Measuring intangibles

DAY 4

Writing & Presenting Your Technical Report

  • Introduction to technical report writing
  • Characteristics of effective technical writing
  • The significance of the audience when writing
  • Use of plain English, grammar & punctuation
  • Presenting your results in person

DAY 5

Key Issues for L&D Professionals

  • Creating a learning organisation
  • Differentiating succession management & talent management
  • Nationalisation / localisation issues in training
  • L&D for “Generation Z”
  • Personal action planning

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