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Mastering Emotional Intelligence: Skills for Excellent Leadership

Introduction

Mastering Emotional Intelligence: Skills for Excellent Leadership

Objectives

By the end of this training course, the participants will be able to:

• • Assess your own self-awareness and communication style
  • Apply emotional intelligence in your work and personal life for a healthy balance
  • Maintain your emotional energy to motivate and lead team members towards achieving organizational goals
  • Develop authentic and credible leadership to build trust within team members
  • Develop skills in responding to feedback
  • Emotional resilience to handle challenges

Who Should Attend?

Sales reps, sales supervisors and managers, and account managers would like to professionally develop themselves by seizing business opportunities and using them to improve personal management and showcasing skills. The course also targets commercial professionals aspiring to consider every potential client as a challenge that will help their performance and their careers.

Course Outline

Day 1: Importance of Emotional Intelligence

• Why is EQ so important?

• Skills needed for EQ communication

• Practicing emotional honesty

• Emotional healing strategies

• How to express one’s own emotions

• Identifying personal barriers to communicating with others

• Flexibility in dealing with other personality styles

• Identifying ways to stimulate creativity

Day 2: Building Emotional Fitness

• Using your left and right brain

• Mental adaptability to handling problems

• Maintaining emotional confidence

• Importance of body language

• Raising your emotional intelligence

• Conflict resolution with EQ

• Handling pressure with EQ

• Balancing work and personal life

Day 3: Take Charge of your Emotional Energy

• How stress cripples effective communication

• Common stress response patterns

• Managing stress and adversity

• Stress-busting

• How stress interferes with non-verbal communication

• Using emotionally intelligent body language

• How to encourage creative collaboration

• Strategies for human performance enhancement

Day 4: Managing Emotional Feedback

• Controlling emotional impulses

• Practical ways to build an emotional connection

• Taking responsibility for your emotions

• Listening openly and sending convincing messages

• Factors that limit emotionally intelligent communication

• Emotionally aware non-verbal communication

• Inspiring and guiding individuals & teams

• Creating synergy in teams

Day 5: Practicing High EQ Leadership

• Leading with empathy

• Authentic leadership

• Credible communication for leadership

• Ways to build trust

• Expanding your circle of trust

• Constructive discontent

• Resilient leadership

• Developing your personal action plan