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Managing Employee Performance, Behavior & Attitudes 

Dates Venues Register
05/10/2025 - 09/10/2025 KUALA LUMPUR

Introduction

Managing Employee Performance, Behavior & Attitudes 

What are the Goals?

By the end of this training course, participants will be able to:

  • Explain the meaning of performance management
  • Describe how to manage performance decline
  • Evaluate the basics of group dynamics
  • Differentiate between talent management & succession planning
  • List the key competencies of Emotional Intelligence (EI)
  • Formulate a business case for appropriate performance appraisal

Who is this Training Course for?

This Managing Employee Performance, Behaviour & Attitudes training course is suitable to a wide range of professionals but will greatly benefit:

  • All Leaders and Managers
  • All HR and Learning and Development professionals
  • Engineers, Project Managers, Technical Leads and Financial Professionals transiting into a people management or leadership role
  • Those who are new to managing people and are looking for an insight into human behaviour
  • Anyone recently promoted into a people management or leadership role

The Course Content

Day One: Understanding Yourself and Others
  • Exploring human psychology
  • Your Johari window
  • How are attitudes formed?
  • Your personality style explored
  • Understanding Emotional Intelligence (EI)
Day Two: Performance Improvement Planning (PIP)
  • Introduction to performance management of people
  • Understanding performance decline and the factors affecting performance
  • Work performance interviewing
  • Communication skills for the performance interview
  • Managing good performance – behavioural reinforcement theory
Day Three: Driving Performance through Talent Management
  • Talent management – explored
  • Employee resourcing: best practices
  • Introducing basics of manpower planning
  • Flexibility and introducing the ‘flexible firm’
  • Differentiating succession management & talent management
Day Four: Giving Feedback and Making Appraisal Work
  • The principles of effective performance appraisal
  • Performance management in a multi-cultural setting
  • How to deal with common mistakes and minimise failure
  • How to structure an appraisal meeting - a step-by-step outline
  • Giving feedback with Emotional Intelligence (EI)
Day Five: Dealing with ‘Difficult’ People
  • Providing appropriate career-path planning - supporting development
  • Dealing with difficult people and stakeholders
  • Behaviour styles – passive, aggressive, passive-aggressive & assertive
  • Handling aggression in others
  • Personal Action Planning

 

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