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Operational Excellence in Crisis Management and Contingency Planning

Dates Venues Register
16/11/2025 - 20/11/2025 KUALA LUMPUR

Introduction

Operational Excellence in Crisis Management and Contingency Planning

Objectives

By the end of this Operational Excellence in Crisis Management and Contingency Planning training course, participants will be able to:

  • Understand individual and collective psychology and organisational dynamics in crises and emergencies
  • Analyse and make rational decisions in before, during and after crises and emergencies
  • Lead teams and organisations in crises and emergencies
  • Solve problems and manage crises and emergencies
  • Understand and apply ethical factors in crisis and emergency leadership

 

WHO SHOULD ATTEND?

Anyone who find themselves responsible for leading on, or implementing Crisis Management, Emergency Response and Business Continuity/Recovery mechanisms.

This GLOBAL FRANCHISE Operational Excellence in Crisis Management and Contingency Planning training course is suitable to a wide range of professionals but will greatly benefit:

  •  Fire Management Professionals
  • Security Management Professionals
  • Policing and Military Professionals
  • Health, Safety and Environment personnel
  • Operation, Asset and Facility Professionals
  • Risk, Marketing and Insurance Professionals
  • Designated Incident, Emergency and Crisis Response Professionals
  • Line Managers and Supervisors and other professionals wishing to appraise their comprehension of Emergency Response
  • Professionals who have been allocated crisis management tasks yet have had insufficient time to devote to the subject
 

 Course Outline

DAY 1

Understanding Crisis Management

  • Defining crisis and its implications for organizations.
  • Introduction to crisis management frameworks.
  • Understanding the phases of crisis management: Preparedness, Response, Recovery, and Mitigation.
  • Identifying potential crises and assessing organizational vulnerabilities.
  • Conducting risk assessments and scenario planning exercises.

DAY 2

Developing Contingency Plans

  • Components of a comprehensive contingency plan.
  • Roles and responsibilities within a contingency planning team.
  • Conducting a BIA to prioritize critical business functions.
  • Identifying dependencies and interdependencies.
  • Designing response strategies for various crisis scenarios.
  • Creating communication plans and escalation procedures.

DAY 3

Implementing Contingency Plans

  • Types of contingency plan exercises.
  • Conducting drills to validate plan effectiveness.
  • Principles of effective crisis communication.
  • Crafting messages for different stakeholders and media channels.
  • Assessing and strengthening supply chain resilience.
  • Collaborating with suppliers and partners for continuity.

DAY 4

Leading Through Crisis

  • Characteristics of effective crisis leaders.
  • Leading with empathy and decisiveness.
  • Recognizing and addressing stressors during crises.
  • Implementing strategies for self-care and resilience.
  • Techniques for making sound decisions in high-pressure situations.
  • Avoiding common decision-making pitfalls

DAY 5

Continuous Improvement and Adaptation

  • Conducting post-mortems and lessons learned sessions.
  • Using feedback to improve crisis management processes.
  • Fostering a proactive approach to crisis management within the organization.
  • Engaging employees in training and awareness programs.
  • Anticipating and preparing for future crises.
  • Incorporating feedback and new learnings into contingency plans.

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