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Problem Solving & Decision Making Skills for Engineers and Technical Professionals

Dates Venues Register
08/02/2026 - 12/02/2026 DUBAI

Introduction

Problem Solving & Decision Making Skills for Engineers and Technical Professionals

Objectives

This training course presents a structured and transparent approach with methods to help you to describe, analyse, solve and prevent problems effectively and to make the best decisions with maximum acceptance.

By the end of this Problem Solving & Decision Making Skills training course, participants will be able to:

  • Understand the increasing necessity of using sound methods for problem solving and decision making
  • Involve the right people in the right way in any analysis
  • Solve and prevent issues and problems more rapidly and effectively
  • Make better decisions and recommendations
  • Communicate and present analysis, solutions and recommendations with maximum understanding and acceptance
  • Apply and implement the methods learned in daily practice immediately after the training

 

WHO SHOULD ATTEND?

You work at tactical or management level and want to increase your effectiveness in problem solving and decision making. You are therefore looking for a structured and easy to apply approach to any issue. 

This GLOBAL FRANCHISE Problem Solving & Decision Making Skills training course is suitable to a wide range of professionals but will greatly benefit:

  • All professionals involved in problem solving and decision making within maintenance, engineering, technology and production
  • Anyone who wishes to update themselves on problem solving and decision making, judge the suitability of these methods for their needs, and learn how to implement them for the benefit of their organizations
 
 Course Outline

DAY 1

Introduction

  • Introduction to the Program
  • Introduction Problem Solving & Decision Making
  • Introduction Generic approaches for Problem Solving and continuous Improvement eg. Deming circle, Kaizen, 8D, DEMAIC, RATIO
  • Introduction of Problem Solving Methods eg. 5 Why, Ishikawa, Fault tree, Apollo, TRIZ, etc.
  • Introduction RATIO-approach
  • Introduction Case and Demo

DAY 2

Reflect on Your Problem

  • Theory RATIO-step: Reflect
  • Introduction Case to Determine the Root Cause
  • Theory Event Mapping
  • Event Mapping Exercises
  • Application of Event Mapping in Daily Practice

DAY 3

Analyse Technical Problems

  • Theory RATIO-step: Analyse
  • Theory Problem Analysis: Describe the problem (IS / IS-NOT)
  • Theory Problem Analysis: Determine possible causes (brainstorming, using characteristics and changes, using Ishikawa-diagram)
  • Theory Problem Analysis: Determine true cause(s)
  • Exercises in Problem Analysis
  • Completion of Event Map with outcome of Problem Analysis

DAY 4

Analyse Human or Organizational Problems – Determine Best Solutions

  • Theory Human Factor Analysis
  • Exercise Human Factor Analysis
  • Theory RATIO-step: Target (alternative and best solutions)
  • Theory Decision Analysis
  • Exercise Decision Analysis
  • Completion of Event Map with outcome of Human Factor Analysis and Decision Analysis

DAY 5

Implement, Observe and Evaluate Results

  • Theory RATIO-step: Implement
  • Theory Risk Analysis
  • Exercise Risk Analysis
  • Theory and Demo Human Factor Analysis in Advance
  • Theory RATIO-step: Observe and Evaluate
  • Implementation of Problem Solving & Decision Making Methods in Daily Practice
  • Evaluation and Closure of Training

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