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Best Practices in Multi-Shift Operations: Achieving Operational Excellence

Dates Venues Register
28/03/2027 - 01/04/2027 LONDON

Introduction

Best Practices in Multi-Shift Operations: Achieving Operational Excellence

 

What are the Goals?

By the end of this training course, participants will be able to:

  • Recognize and appreciate the issues associated with 24/7 shift operation
  • Identify strategies to deal with the issues
  • Benchmark your performance against that of world-class facilities and explore alternative shift schedules
  • Develop effective Shift Supervisors
  • Create an Action Plan for continuous improvement back at work

Who is this Training Course for?

  • Plant/operations personnel and managers, shift supervisors and shift team leaders
  • Personnel interested in Quality and Quality Assurance
  • Maintenance and Engineering Personnel
  • Training & Development Personnel
  • Personnel from Logistics or Network Support Teams
  • Personnel from Customer Service at any level
  • HR Personnel and those involved in Staff health and welfare at any level

Daily Agenda

Day 1: Understanding the Issues Associated with Shift Working
  • Shift Working Self-Assessment - How does your operation measure up?
  • Communication
  • Continuity of operation and Consistency of approach
  • Benchmarking against world-class operations
  • Shift-to-shift handover
  • Fatigue and its consequences and other People issues
Day 2: Effective Communications, Effective Shift Handover & Continuity of Operation
  • Deliver effective management communication to all shifts
  • Improve shift leader-team communications
  • Develop effective interfaces across shifts
  • Best practices for effective shift handover and start of shift meetings
  • Teamwork
  • Effective standard operating procedures Training and developing shift teams
Day 3: Developing Effective Shift Supervisors, Continuous Improvement/Kaizen in 24-Hour Operations
  • Evolution of the role of supervisor
  • Training and developing effective supervisors 
  • Benchmarking performance of supervisors
  • Understanding CI
  • Workplace organization, 5S and TPS
  • Management visibility/GEMBA
Day 4: Dealing with Fatigue, Pros and Cons of Different Shift Systems
  • The body clock and circadian rhythms
  • Causes of fatigue & fatigue countermeasures
  • Ergonomics
  • History of shift working
  • Alternative shift schedules
  • Analysis of delegates' shift schedules and issues
Day 5: Dealing with People Issues on Shift
  • Managing performance
  • Dealing with poor performance
  • Improving motivation and counseling
  • Discipline
  • Consistency of approach
  • Applying the learning - group vision and action plan

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