Logo

Crisis Management and Contingency Plan Training Course

Introduction

Crisis Management and Contingency Plan Training Course

Course Objectives

Upon completing this Crisis Management and Contingency Plan Training Course successfully, participants will be able to:

• Gain insight into the objectives and fundamentals of crisis readiness
• Determine how to design quick-thinking team structures to deal with a crisis successfully
• Learn how to communicate effectively and increase trust with your stakeholders
• Understand the important components of a strategy manual
• Gain practical knowledge through an interactive emergency simulation exercise
• Reflect on your own cognitive biases and how best to address them
• Examine previous crises encountered, learn the lessons from them, and plan for future events in your own environments
• Create a Business Continuity and Crisis Response Plan for your organisation

Who Should Attend?

This Crisis Management and Contingency Plan Training Course would be suitable for:

• Individuals responsible for safety, emergency, or crisis management
• Line managers and supervisors who would like to increase their understanding of emergency response best practices
• Ministry or government regulators
• Fire, safety, and security professionals
• Risk, marketing, and insurance professionals
• The designated incident, emergency, and crisis response professionals
• Local fire and emergency response members
• Other emergency response professionals
• Individuals involved in:
  • Human Resource Management
  • Business Continuity
  • Organisational Resilience
  • Risk Management
  • Crisis and Incident Management
  • Emergency Management and Planning
  • Contingency Planning
  • Supply Chain Management
  • Security Management
  • Communications Management
  • Facilities Management

Course Outline

MODULE 1: INTRODUCTION

• What Is Crisis Management?
• Identifying a crisis
• Crisis management basics
• Crisis stages
• What is a Contingency Plan?

MODULE 2: ESTABLISHING A CRISIS MANAGEMENT TEAM

• The role of the crisis manager
• Putting crisis management into action
• Crisis management decisions
• Case studies: 2004 Madrid bombings; 2002 Bali bombings

MODULE 3: CRISIS ACTION PREVENTION

• Overview of prevention methods
• Identifying the nature of the crisis
• Vulnerability analysis
• Risk assessment of hazardous materials
• Developing the crisis management manual
• Developing procedures to support crisis management policies

MODULE 4: CRISIS MANAGEMENT – CONTROL MODELS

• Command and control systems
• Crisis management – emergency planning
• International laws
• Local regulations

MODULE 5: EMERGENCY RESPONSE SCENARIOS

• Common Crisis Management Plan Weaknesses
• Contingency Plans
• Damage Control
• A Crisis Management Checklist

MODULE 6: WRITING THE EMERGENCY RESPONSE PLAN

• Contents critical to the emergency response plan
• Emergency organisation
• Emergency procedures
• Assessment of available resources
• Plan implementation
• Training employees
• Distribution of emergency plan
• Updating the plan

MODULE 7: ORGANISING INCIDENT CONTROL

• Emergency Control Centres (ECC)
• Communication at the ECC
• Equipment needed
• Resources needed
• Emergency Response Teams (ERT)
• Health and safety
• Crisis Management Teams (CRT)
• Forward Incident Control (FIC)
• Control points

MODULE 8: EMERGENCY ACTION PROCEDURES

• Response and media
• Emergency action procedures
• Evacuation procedures
• Medical emergencies
• Fire procedure
• Explosion procedure
• Hazardous materials
• Environmental hazards

MODULE 9: BUSINESS CONTINUITY MANAGEMENT SYSTEMS (BCMS)

• Implementing a BCM program, and its leadership
• The BC Policy requirements
• The BC strategy – how and depth?
• Contingency and standby
• Understanding stakeholders
• Legislation’s, regulations, and standards

MODULE 10: LEADERSHIP AND DECISION MAKING

• Leadership styles
• Response styles
• Operating beyond the plan
• Case studies: Cuban missile crisis, Hurricane Katrina

MODULE 11: EMBEDDING BUSINESS CONTINUITY AMONG EMPLOYEES

• Training needs analysis, skills, and competency framework
• Developing a Competency Framework
• Working with your employees to continuously improve your business continuity policies