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Crisis Management and Contingency Plan

Introduction

Crisis Management and Contingency Plan

Course Objectives

Upon completing this Crisis Management and Contingency Plan Training Course successfully, participants will be able to:

• Gain insight into the objectives and fundamentals of crisis readiness
• Determine how to design quick-thinking team structures to deal with a crisis successfully
• Learn how to communicate effectively and increase trust with your stakeholders
• Understand the important components of a strategy manual
• Gain practical knowledge through an interactive emergency simulation exercise
• Reflect on your own cognitive biases and how best to address them
• Examine previous crises encountered, learn the lessons from them, and plan for future events in your own environments
• Create a Business Continuity and Crisis Response Plan for your organisation

Who Should Attend?

This Crisis Management and Contingency Plan Training Course would be suitable for:

• Individuals responsible for safety, emergency, or crisis management
• Line managers and supervisors who would like to increase their understanding of emergency response best practices
• Ministry or government regulators
• Fire, safety, and security professionals
• Risk, marketing, and insurance professionals
• The designated incident, emergency, and crisis response professionals
• Local fire and emergency response members
• Other emergency response professionals
• Individuals involved in:
  • Human Resource Management
  • Business Continuity
  • Organisational Resilience
  • Risk Management
  • Crisis and Incident Management
  • Emergency Management and Planning
  • Contingency Planning
  • Supply Chain Management
  • Security Management
  • Communications Management
  • Facilities Management

Course Outline

MODULE 1: INTRODUCTION

• What Is Crisis Management?
• Identifying a crisis
• Crisis management basics
• Crisis stages
• What is a Contingency Plan?

MODULE 2: ESTABLISHING A CRISIS MANAGEMENT TEAM

• The role of the crisis manager
• Putting crisis management into action
• Crisis management decisions
• Case studies: 2004 Madrid bombings; 2002 Bali bombings

MODULE 3: CRISIS ACTION PREVENTION

• Overview of prevention methods
• Identifying the nature of the crisis
• Vulnerability analysis
• Risk assessment of hazardous materials
• Developing the crisis management manual
• Developing procedures to support crisis management policies

MODULE 4: CRISIS MANAGEMENT – CONTROL MODELS

• Command and control systems
• Crisis management – emergency planning
• International laws
• Local regulations

MODULE 5: EMERGENCY RESPONSE SCENARIOS

• Common Crisis Management Plan Weaknesses
• Contingency Plans
• Damage Control
• A Crisis Management Checklist

MODULE 6: WRITING THE EMERGENCY RESPONSE PLAN

• Contents critical to the emergency response plan
• Emergency organisation
• Emergency procedures
• Assessment of available resources
• Plan implementation
• Training employees
• Distribution of emergency plan
• Updating the plan

MODULE 7: ORGANISING INCIDENT CONTROL

• Emergency Control Centres (ECC)
• Communication at the ECC
• Equipment needed
• Resources needed
• Emergency Response Teams (ERT)
• Health and safety
• Crisis Management Teams (CRT)
• Forward Incident Control (FIC)
• Control points

MODULE 8: EMERGENCY ACTION PROCEDURES

• Response and media
• Emergency action procedures
• Evacuation procedures
• Medical emergencies
• Fire procedure
• Explosion procedure
• Hazardous materials
• Environmental hazards

MODULE 9: BUSINESS CONTINUITY MANAGEMENT SYSTEMS (BCMS)

• Implementing a BCM program, and its leadership
• The BC Policy requirements
• The BC strategy – how and depth?
• Contingency and standby
• Understanding stakeholders
• Legislation’s, regulations, and standards

MODULE 10: LEADERSHIP AND DECISION MAKING

• Leadership styles
• Response styles
• Operating beyond the plan
• Case studies: Cuban missile crisis, Hurricane Katrina

MODULE 11: EMBEDDING BUSINESS CONTINUITY AMONG EMPLOYEES

• Training needs analysis, skills, and competency framework
• Developing a Competency Framework
• Working with your employees to continuously improve your business continuity policies