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ITIL 4 Leader: Digital and IT Strategy

Dates Venues Register
22/11/2026 - 26/11/2026 DUBAI

Introduction

ITIL 4 Leader: Digital and IT Strategy

 

Course Outline:

By the end of this course, learners will be able to:

  • Demonstrate the use of ITIL guiding principles in Digital and IT Strategy decisions and activities
  • Understand how to leverage digital strategy to react to digital disruption
  • Understand the relationship between the digital concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilise them to create value
  • Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology
  • Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence
  • Understand the risks and opportunities of Digital and IT Strategy
  • Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy
  • Understand how to implement a Digital and IT Strategy

 

Who Should Attend?

  • IT directors, heads of departments, and digital leaders
  • Aspiring C-suite professionals or transformation leads
  • Senior practitioners responsible for planning and delivering digital strategies
  • Professionals working at the intersection of IT, operations, and business strategy

 

Course Outline

Introduction to digital and IT strategy

  • Overview of course structure, objectives, and case study
  • Key concepts and definitions of digital strategy

Understanding the digital context

  • Role of digital and IT strategy within the organisation
  • Key strategic drivers, enablers, and disruptors
  • Aligning digital capabilities with business needs

Vision and strategic direction

  • Defining a digital vision aligned to business goals
  • Creating and sustaining a shared strategic purpose

Strategic analysis and assessment

  • Tools and methods for internal and external assessment
  • Evaluating readiness, risks, and capability gaps

Planning strategic approaches

  • Selecting appropriate strategic models
  • Translating digital vision into actionable plans
  • Establishing governance and accountability

Strategic measurement and review

  • Developing KPIs and metrics to assess strategic progress
  • Continuous strategy refinement through measurement

Digital leadership and innovation

  • Building leadership capability for digital innovation
  • Managing stakeholder engagement and organisational alignment

Managing strategic risk

  • Identifying and mitigating digital risks
  • Balancing innovation with compliance and resilience

Strategy summary and final preparation

  • Consolidation of key learning outcomes
  • Final assignment discussions and review

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