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  • Customer Service Management

    Venue : Istanbul
    Start Date : 28/10/2024
    End Date : 01/11/2024


    • Develop skills for generating customer satisfaction and customer loyalty
    • Understand the importance of customer follow-up and feedback
    • Convert prospects into customers and cultivate a long-lasting relationship with them
    • Utilize various metrics and tools such as customer lifetime value, churn rate, customer service satisfaction rate, etc.
    • Inculcate persuasive communication skills
    • Learn to effectively resolve customer complaints
    • Successfully retain customers and achieve repeated sales from them

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