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  • Advanced Customer Service Mastery - Strategies for Exceptional Experiences

    Venue : KUWAIT
    Start Date : 21/09/2025
    End Date : 25/09/2025


    • Course Objectives:

     

    • Adapt an attitude of patience and resilience when interacting with the customer
    • Generate respect and genuine interest for the customer
    • Develop the right attitude to increase loyalty with the customer
    • Create a win-win approach with the customer
    • Communicate in a persuasive manner
    • Proactively deal with customer matters
    • How to Manage Customer Expectation
    • Learn the ability to handle difficult customers
    • Respond to customer complaints effectively
    • Have attentiveness to minor details and exceed expectations
    • Communicate positively and leave them with a smile
    • Create faith and trust in the customer
    • Understand the body language of the customer
    • Make it easy to cross-sell and up-sell

     

     

     WHO SHOULD ATTEND?

    • Sales Department
    • Customer Service Department
    • Team Supervisors
    • Frontline Customer Service Representatives (CSR)
    • Field Service Representatives
    • Marketing
    • This Advanced Customer Service Skills Training Program would be suitable for anyone who is interested in gaining customer loyalty and wants to cause their business to be known for excellent service.

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