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  • Advanced Customer Service Mastery - Strategies for Exceptional Experiences

    Venue : RIYADH
    Start Date : 27/04/2025
    End Date : 01/05/2025


    • Course Objectives

     

    • Adapt an attitude of patience and resilience when interacting with the customer
    • Generate respect and genuine interest for the customer
    • Develop the right attitude to increase loyalty with the customer
    • Create a win-win approach with the customer
    • Communicate in a persuasive manner
    • Proactively deal with customer matters
    • How to Manage Customer Expectation
    • Learn the ability to handle difficult customers
    • Respond to customer complaints effectively
    • Have attentiveness to minor details and exceed expectations
    • Communicate positively and leave them with a smile
    • Create faith and trust in the customer
    • Understand the body language of the customer
    • Make it easy to cross-sell and up-sell

     

    WHO SHOULD ATTEND?

     

    • Sales Department
    • Customer Service Department
    • Team Supervisors
    • Frontline Customer Service Representatives (CSR)
    • Field Service Representatives
    • Marketing

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