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  • Service Level Agreements Service Best Practice

    Venue : KUWAIT
    Start Date : 21/09/2025
    End Date : 25/09/2025


     

    Course Objectives

     

    • Understand Basic Outsourcing Considerations
    • Learn the Features, Functions and Benefits of Lean Contracts
    • Understand the Different Contract Types and When / How to apply them
    • Understand the Basics of SLAs
    • Learn How to Define Service Levels
    • Understand How to Monitor the Contractor Performance and Relate the Performance to Penalties and Rewards
    • Learn How to Develop and Negotiate a Contract – The Contracting Cycle
    • Understand Negotiating Tips & Tricks
    • Learn How to Manage SLAs during the Contracting Period

     

    WHO SHOULD ATTEND?

     

     

    • The course is designed for professionals negotiating contracts (SLAs) and managing relationships with internal and external suppliers. Teams who have been assigned the responsibility of establishing SLAs will find it extremely useful to attend this training programme as a unit.

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