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  • Managing Service Quality and Customer Satisfaction

    Venue : cairo
    Start Date : 21/01/2024
    End Date : 25/01/2024


    • Describe how to use Quality Management tools and methods
    • Build strong customer relationships
    • Help influence and set customer expectations
    • Measure their own degree of customer focus and be able to apply a variety of methods to get closer to the customer
    • Implement improved people skills to enhance customer service
    • Improve service to internal customers as well as external customers
    • Use skills to build effective relationships
    • Develop Strategies and Skills for harnessing Internet and Social Media tools to create and maintain meaningful and sustainable relationships with Customers

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